Standing Up For You

Do retailers have responsibilities in regards to consumer safety?

When you purchase new products, you rely on manufacturers to perform due diligence in creating something safe and functional. However, did you know that retailers also play a large role in protecting you from harm?

Understanding the responsibilities of retailers in regards to consumer safety can help you act promptly if you notice non-compliant behavior. The observance of federal laws and regulations can help retailers protect you, the consumer, from the inconvenience and danger of a faulty product.

Reporting non-compliance

Even though you may think that product safety falls in the hands of the manufacturer, this is only partly true. Everyone in the supply chain shares the responsibility of consumer safety. This includes component manufacturers, assembly manufacturers, wholesalers and retailers. According to the United States Consumer Product Safety Commission, under federal law, retailers have a legal obligation to report unsafe products.

Products that do not match federal guidelines and regulations should not end up in your hands. The retailers you shop at should stay current on information regarding the products they sell. They should watch for products that could harm you and immediately remove those products from their shelves.

Issuing communication

Under some circumstances, you may leave a store with a defective product. If a retailer unknowingly sells a faulty product to you and finds out later on about federal recalls, they should issue immediate communication informing you of the mistake. Depending on the situation, you may have the option of receiving a replacement product or getting your money back.

If you notice negligence on the part of retailers and feel concerned about the potential danger of products they sell, you can also issue a complaint. Acting promptly can prevent the unnecessary risks of harm from affecting other consumers.